SLA & maintenance

We take full responsibility for keeping your shop running — 24/7 monitoring, updates, fast incident response. We handle every incident before it reaches your customers. You grow the business, we keep things stable.

How does SLA & maintenance work?

If your shop has to run 24/7 and you need immediate response to outages, we take that over. We watch it without breaks, every day, including holidays and sales campaigns. When something goes wrong, we handle it immediately.

We filter every signal ourselves and check whether it's a real problem or a false alarm. You only get notified when a business decision is needed. No night calls, no daily noise. We simply keep your shop running.

Background processes — whether orders, invoices and syncs run correctly
Scheduled tasks — whether each one ran on time
Supplier and courier integrations — response times and errors
Payments and checkout — abandoned carts, gateway errors, refunds
Product and stock sync — detecting drift between systems
Server resources — disk, memory, CPU — warning before anything breaks

80% of your project is already built.

We deliver the remaining 20% at express pace, with AI-assisted coding. See how Lunar differs from Magento, WooCommerce and Shopify, and what you get in return.

Discover Lunar's benefits